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Frequently asked questions

Below are the most common FAQs. If you have any other questions please Contact Us.

How long does it take for custom made items?
Items that are custom made generally take 7-14 days before shipping.
How do I contact you?
Please send us a message on the contact us page.
I havenโ€™t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no-reply or hello email address.

Site & Account FAQ

Site & Account frequently asked questions.

I'm Having Issues Accessing the Website, What Should I Do?
If you're having any issues, drop us a message and we will get in touch with you right away.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4 pm PST, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day.